Customer Support & Operations Specialist – OysterLink (Remote, South Africa)
OysterLink is the newest and fastest-growing restaurant & hospitality job site, launched in early 2024. In just a short time, the platform has already generated over 340,000 monthly organic visitors, with an ambitious goal of reaching millions of monthly users within two years.
By creating a streamlined, dependable, and heavily trafficked platform, we are committed to revolutionizing the way employers and job seekers interact in the hospitality industry. At OysterLink, we build a trusted environment for the international restaurant and hospitality sector by fusing smart technology with a people-first philosophy.
Joining our team will allow you to experience a fast-paced startup culture that emphasizes creativity, accountability, and teamwork. In order to ensure that you benefit from OysterLink's success, we also provide competitive compensation, opportunities for annual growth, and company shares.
Role Description
We are seeking a Customer Support & Operations Specialist to join our fully remote team. This is a forward-facing role where you will engage directly with both clients and job seekers to ensure a smooth, professional, and supportive user experience.
Your responsibilities will include:
- Client & Applicant Communication: Provide prompt, clear, and friendly support. Respond to inquiries, answer questions, and guide clients and job seekers.
- Platform Management & Issue Resolution: Troubleshoot technical or feature-related issues, manage bug/support requests, and refresh job listings across the platform and LinkedIn.
- Feedback & Continuous Improvement: Track and document all client and applicant feedback, share insights with internal teams, and help shape product improvements.
- Pre-Launch Operations: Manage “Post a Job” submissions, gather missing information, confirm postings with clients, and review CVs.
This role is perfect for someone who thrives in a fast-moving environment, is detail-oriented, and can take initiative while collaborating with a global team.
Required Skills & Qualifications
- Native-level English communication skills (verbal and written) with excellent grammar.
- Strong customer service focus and problem-solving abilities.
- Attention to detail and willingness to learn platform features quickly.
- Ability to multitask and manage time effectively.
- Experience in ticket management and documenting feedback.
- Availability to work 7 a.m. – 4 p.m. EST (to support the US market).
Bonus: Prior experience in customer support, tech operations, or hospitality-related platforms.
Goals & Expectations
- Client response time under 1 hour (during work hours).
- Issue resolution time under 2 hours.
- All client feedback logged and shared with the team on the same day it’s received.
Advice for Applicants
When applying for this position, highlight your capacity for clear and sympathetic communication. Highlight prior instances where you successfully managed several tasks, streamlined operations, or addressed customer concerns. Since OysterLink is expanding, they are seeking proactive people who can foresee problems and provide solutions.
Emphasizing your flexibility and startup mentality is also crucial. Flexibility is essential in hectic settings like OysterLink. Your application will stand out if you can show that you can pick things up quickly, work independently, and still work with others.
A Day in the Life of a Customer Support & Operations Specialist at OysterLink
Usually, you begin your day by reviewing client messages and support tickets to make sure that every question is answered as soon as possible. Answering inquiries from employers who post jobs or job seekers using the platform will take up your morning.
Later on, you might fix a platform bug, update highlighted job postings, or record client comments that have recommended enhancements. Working with internal teams, exchanging client experience insights, and coming up with ideas for improving the platform are common afternoon activities. In the end, you have not only helped users but also helped to shape OysterLink's future.
Why Join OysterLink?
- Competitive salaries with yearly growth opportunities.
- Company shares – share in the profit upon company sale.
- 4 weeks paid time off.
- Job stability, even during times of illness or unexpected changes.
- A collaborative team culture that values mutual success.
- Work-from-home flexibility with challenging, rewarding projects.
📌 How to Apply
OysterLink is looking to make immediate hires. The recruitment process includes a questionnaire, CV submission, interviews, and a short test.